If there is a problem with your purchase, you have 14 days to return your order for a refund.

Purchases made on are covered by a 14-day money-back guarantee. due to any of the reasons below, simply return the item to us in the original packaging within 14 days of receipt.

Returned items must be new and unused, with the original packaging intact. If your item comes with a free gift, the gift’s value will be deducted from the total refund.

Shipping charges are non-refundable.

You may want to return your order due to any of the following reasons:

  1. If the quality of the product is abnormal
  2. Shoes do not include return service (Only if there is a quality problem or if we send you the wrong item)
  3. If we send the wrong item
  4. Customized products do not include return service
  5. Do not accept unreasonable requests

If you have received a damaged or defective product, please email us at [email protected]. Please provide the information below:

  1. The Order Number from your purchase
  2. Your name and phone number
  3. A brief description of the problem

If it is determined that the product is damaged due to manufacturing defects, we will ship a replacement product to you free of charge.

Please allow 15-25 business days for us to receive your return. Once we receive your return, we will process the refund within 3-5 business days.